Replacement Window
Within 7 working days of delivery.
HABOO customer care promise
Returns & Refunds
We want every HABOO order to reach you safely, beautifully packed and exactly as expected. Our replacement support is simple, transparent and designed for a smooth shopping experience.
7 Working Days
Replacement Support
Easy Help on WhatsApp
Eligible Cases
Manufacturing defect or wrong item.
Video Required
Unboxing video is mandatory.
Support
WhatsApp or email us.
What Can Be Replaced
- ✓You received a wrong product
- ✓Product has a manufacturing defect
- ✓Product was damaged during transit
- ✓Missing item from your order
What Is Not Eligible
- ×Used or washed products
- ×Products damaged after use
- ×Requests without unboxing video
- ×Size/design preference change after delivery
- ×Minor color variation due to screen lighting
How To Request Replacement
01
Record unboxing video
02
Contact HABOO support
03
Share order number + issue details
04
Our team verifies your request
05
Replacement is processed
Please keep the product unused, unwashed and in original packaging until our team reviews your request.
Need help with your order?
Our team is here to guide you through replacement and refund-related questions for HABOO kids bedding, cotton bedsheets, comforter sets, dohar sets, curtains, cushion covers and diwan sets.
HABOO Returns, Refunds & Replacement Policy
HABOO’s policy is designed to keep your online shopping experience simple, safe and transparent. For eligible issues such as a manufacturing defect, wrong item, missing item or transit damage, please contact HABOO support within 7 working days of delivery with your order number and a clear unboxing video. Refunds, where applicable, are reviewed after verification as per the order, product condition and payment status.
Can I return a HABOO product if I do not like the design after delivery?
No. Size, colour or design preference changes after delivery are not eligible for return or replacement. Please check the product size, design and details carefully before placing your order.
Is an unboxing video required for replacement?
Yes. A clear unboxing video is mandatory for replacement claims related to wrong product, missing item, manufacturing defect or transit damage.
How soon should I contact HABOO support?
Please contact HABOO support within 7 working days of delivery. Keep the product unused, unwashed and in original packaging until the request is reviewed.
What products are covered under this policy?
This policy applies to HABOO kids bedding and home linen orders, including bedsheet sets, comforter sets, dohar sets, cushion covers, curtains and diwan sets purchased from habooo.com.