Replacement Window
Within 7 working days of delivery.
HABOO customer care promise
Returns, Refund and Cancellations
We want every HABOO order to reach you safely, beautifully packed and exactly as expected. Our replacement and cancellation support is simple, transparent and designed for a smooth shopping experience.
7 Working Days
Replacement Support
Easy Help on WhatsApp
Eligible Cases
Manufacturing defect or wrong item.
Video Required
Unboxing video is mandatory.
Support
WhatsApp or email us.
What Can Be Replaced
- ✓You received a wrong product
- ✓Product has a manufacturing defect
- ✓Product was damaged during transit
- ✓Missing item from your order
What Is Not Eligible
- ×Used or washed products
- ×Products damaged after use
- ×Requests without unboxing video
- ×Size/design preference change after delivery
- ×Minor color variation due to screen lighting
How To Request Replacement
01
Record unboxing video
02
Contact HABOO support
03
Share order number + issue details
04
Our team verifies your request
05
Replacement is processed
Please keep the product unused, unwashed and in original packaging until our team reviews your request.
Need help with your order?
Our team is here to guide you through cancellation, replacement and refund-related questions for HABOO kids bedding, cotton bedsheets, comforter sets, dohar sets, curtains, cushion covers and diwan sets.
HABOO Returns, Refunds, Cancellations & Replacement Policy
HABOO’s policy is designed to keep your online shopping experience simple, safe and transparent. For eligible issues such as a manufacturing defect, wrong item, missing item or transit damage, please contact HABOO support within 7 working days of delivery with your order number and a clear unboxing video. Refunds, where applicable, are reviewed after verification as per the order, product condition and payment status. Customers can request cancellation from their Order History or Order Status page before the order is shipped.
Can I return a HABOO product if I do not like the design after delivery?
No. Size, colour or design preference changes after delivery are not eligible for return or replacement. Please check the product size, design and details carefully before placing your order.
Is an unboxing video required for replacement?
Yes. A clear unboxing video is mandatory for replacement claims related to wrong product, missing item, manufacturing defect or transit damage.
How soon should I contact HABOO support?
Please contact HABOO support within 7 working days of delivery. Keep the product unused, unwashed and in original packaging until the request is reviewed.
What products are covered under this policy?
This policy applies to HABOO kids bedding and home linen orders, including bedsheet sets, comforter sets, dohar sets, cushion covers, curtains and diwan sets purchased from habooo.com.
Cancellation Policy
Customers can request cancellation from their Order History or Order Status page before the order is shipped. If the order has not been packed, dispatched, fulfilled or handed over to the courier partner, cancellation may be processed automatically or reviewed as per order status. Once the order is packed, dispatched or handed over to the courier partner, cancellation may no longer be available and the order will follow HABOO’s delivery, replacement, return or refund process.
How can I cancel my HABOO order?
You can request cancellation from your Order History or Order Status page before the order is shipped. Log in using the same phone number or email used while placing the order, open the order and choose the available cancellation option.
When is automatic cancellation possible?
Automatic cancellation may be possible only when the order has not been packed, dispatched, fulfilled or handed over to the courier partner. If the order is still safely cancellable, the order may be cancelled and the eligible prepaid refund will be processed to the original payment method.
What happens if the order is already packed or ready for dispatch?
If the order is already packed, label-created, pickup-scheduled or ready for courier handover, cancellation may need review because the parcel may already be in the dispatch process. In such cases, the cancellation option may be unavailable or the request may be checked before approval.
Can I cancel after the order is shipped?
Once the order is shipped, fulfilled, tracking is added, or the parcel is handed over to the courier partner, cancellation is no longer available. The order will then follow the delivery process and, if applicable, HABOO’s replacement, return or refund policy.
How will prepaid refunds work for cancelled orders?
If an eligible prepaid order is cancelled before dispatch, the refund will be processed to the original payment method. Refunds usually take 7–10 business days to reflect, depending on the bank, payment gateway or payment method used.
Can HABOO cancel an order?
HABOO may cancel an order if the product is unavailable, payment fails, address details are incomplete, delivery location is not serviceable, customer is unreachable for COD verification, duplicate or suspicious order activity is found, or there is a technical error in pricing, product listing or offer.